Support Center
Get help with AGOL Helper and data governance
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System Status
All Systems Operational
AGOL Helper services are running normally
ArcGIS Online API
Connection to AGOL services is stable
Recent Updates
- • July 11, 2025: Added comprehensive privacy policy and GDPR compliance
- • July 10, 2025: Enhanced security risk scoring with new violation types
- • July 9, 2025: Improved user permission analysis with role distribution
- • July 8, 2025: Added bulk export functionality for audit reports
Frequently Asked Questions
General Questions
What is AGOL Helper?
AGOL Helper is a comprehensive data governance platform for ArcGIS Online organizations. It provides advanced version control, security risk assessment, user permission analysis, and compliance reporting capabilities that extend beyond standard AGOL functionality.
Do I need special permissions in my AGOL organization?
Yes, you need administrator privileges in your ArcGIS Online organization to set up AGOL Helper. This is required to create the OAuth application and access organization-wide data for governance analysis.
Is my data secure?
Absolutely. AGOL Helper uses OAuth authentication and only accesses metadata about your content. We don't store actual map or feature data, only organizational information needed for governance. All data is encrypted in transit and at rest.
Technical Questions
How often should I sync my data?
For active organizations, we recommend syncing daily or weekly. The sync frequency depends on how often content changes in your organization. You can set up automated syncing or manually trigger syncs as needed.
What happens if I delete content in AGOL?
AGOL Helper maintains version history even if content is deleted from ArcGIS Online. However, you won't be able to restore deleted content through AGOL Helper - it serves as a historical record and governance tool, not a backup solution.
Can I export my governance data?
Yes, AGOL Helper provides comprehensive export capabilities. You can export filtered content inventories, user permission reports, security assessments, and compliance data in CSV format for further analysis or reporting.
Troubleshooting
Why is my sync failing?
Common causes include: expired OAuth tokens, insufficient AGOL permissions, network connectivity issues, or AGOL API rate limits. Try logging out and back in, or check your organization's API access settings.
The dashboard is loading slowly. What can I do?
Large organizations with thousands of items may experience slower loading times. Use the filtering options to reduce the dataset size. Clear your browser cache, and consider using a modern browser with JavaScript enabled.
I'm seeing "sharing violations" but they seem correct. Why?
AGOL Helper uses standard governance policies that may not match your organization's specific rules. The current policy flags public content by non-admin users. This is configurable - contact support if you need custom violation rules.
Contact Support
Get in Touch
Email Support
support@agolhelper.com
Response time: 24-48 hours
Phone Support
+1 (555) 123-4567
Mon-Fri, 9 AM - 5 PM PST
Live Chat
Available on weekdays
Click the chat bubble in the bottom right
Premium Support
Enterprise customers receive priority support with dedicated account management and custom configuration assistance.
Submit Support Request
Note: This form is for demonstration purposes. In a production environment, this would integrate with your support ticket system.
Additional Resources
Documentation
Comprehensive guides covering all AGOL Helper features and capabilities.
View Documentation →Community Forum
Connect with other users, share best practices, and get peer support.
Join Community →Service Level Agreement
Uptime Commitment
- • 99.9% uptime guarantee for core services
- • 99.5% uptime guarantee for data sync operations
- • Scheduled maintenance windows: Sundays 2-4 AM PST
- • Emergency maintenance with 24-hour notice when possible
Response Times
- • Urgent issues: 4 hours response time
- • High priority: 24 hours response time
- • Medium priority: 48 hours response time
- • Low priority: 72 hours response time
Data Protection Guarantee
We guarantee the security and privacy of your data in accordance with our Privacy Policy and industry best practices. Your data is encrypted in transit and at rest, and we maintain comprehensive audit logs of all access and operations.